Return Policy

📦 Return & Refund Policy

Effective Date: June 1, 2025

At Moss Minimal Design Co, each item is custom-made just for you. Because of this, we do not accept general returns or exchanges. However, we want you to love your order — if there’s an issue, we’re here to make it right.

🛑 All Sales Are Final

Due to the custom nature of our products, all sales are final. We do not offer refunds or exchanges for:

• Wrong size or color ordered
• Buyer’s remorse
• Delayed shipping due to carrier issues

✅ Eligible Returns: Damaged or Incorrect Items

We gladly offer replacements or refunds in the following situations:

• Item arrives damaged
• Wrong item was sent
• Item has significant print or manufacturing defect

📸 Photo proof is required. Please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the issue
• A short description of the problem

Email us at: 📧 MossMinimalDesignCo@gmail.com

🔄 Resolution Options

Once approved, we will offer one of the following:

• A free replacement (for the same item)
• A full or partial refund, depending on the issue

🕒 Time Window

Claims must be submitted within 7 calendar days of delivery. After this window, we cannot guarantee a resolution.

📬 Where to Send Returns

In most cases, returns are not required. If a return is necessary, we’ll provide instructions. Do not send items back without contacting us first.

💬 Contact Us

We aim to respond to all inquiries within 1–2 business days.
Email: MossMinimalDesignCo@gmail.com
Business Hours: Monday–Friday, 9AM–5PM CST