Contact

📫 Contact Us

Have a question, a custom request, or just want to talk plants and paper?

We’d love to hear from you.

Email:
📧 MossMinimalDesignCo@gmail.com

Business Hours:
Monday–Friday | 9AM–5PM CST
(Sometimes we reply with a cat in our lap and coffee in hand.)

Please allow up to 24 hours for responses during weekdays. We’re a small team with big vibes.

✅ Customer Satisfaction Policy

We want you to love what you ordered — full stop.

Because each item is made-to-order through our print-on-demand partners, returns and exchanges aren’t always possible. However, we absolutely want to make it right if something isn’t quite as expected.

💡 Here’s How We Handle It:

Damaged, Defective, or Incorrect Items
If your order arrives damaged or incorrect, please email us at MossMinimalDesignCo@gmail.com within 7 days of delivery. Include your order number and a photo of the issue. We’ll review it and send a replacement ASAP at no cost to you.

Lost Orders / Non-Delivery
If your package hasn’t arrived after the estimated delivery window, reach out. We’ll investigate and work with our fulfillment partner to find a resolution.

Change of Heart / Sizing Issues
Since each item is custom printed, we cannot accept returns for size, color, or change-of-mind. Please double-check sizing charts and product details before placing your order.

Cancellations
Orders can only be cancelled within 1 hour of purchase. After that, production begins and we’re unable to halt the process.

🌱 Our Promise

We’re not robots — just real people who care about quality and keeping it low-stress. If you’re not happy, let us know. We’ll work together on a resolution that makes sense.